Resume

Find me on: Facebook ~ LinkedIn

Marc Santos currently works as an Enterprise- Specialist for ESRI and has an MS. in Environmental Science and Policy and a Graduate GIS Certificate from the University of South Florida. They have over 5 years of advanced experience with GIS applications, over 10 years experience in project management ( 4 in research , 3 w/ nonprofits, & 3 in small businesses), and a B.A. on urban planning from the University of New Orleans (2011).

Marc’s community-centric approach to GIS, coding & geo-scripting (mostly Python), and environmental science & policy helps them prioritize nurturing a safe space environment for creative and collaborative communication. Growing up as a first-generation Portuguese-American, Marc understands the significance of culture and lived experiences when maps, data, and conclusions are produced, which is why they approach mapping and data analysis with an openness to collaborative learning opportunities for others.

Skills

  • GIS Analysis (~ 5yrs): ArcGIS platform, Web GIS & App Development experience, Data Interoperability, Field data collection workflow, Database management
  • Community Development (~3yrs): Coordination experience with digital, physical, and hybrid community engagement, collaboration, and learning/training goals
  • Python Scripting (~4yrs): Geoprocessing services, diagnostic tools, notebooks, data quality, and science applications; Familiar withArcPy, ArcGIS API for Python, as well as other Python libraries
    (Sample of early material available at: https://github.com/MarcSantos-2285 )
  • Statistical Analysis (~ 1.5yrs): Multi-variate analysis, Generalized liner models, and linear regression analyses using R and R Studio as well as ArcGIS software (for simpler analyses)
  • Research (~4.5 yrs): Data collection, writing, and project development; previously IRB-certified
  • Customer Service (10+yrs): Experienced with wide range of customers- remotely & in-person

Experience

GIS Support Engineer: Enterprise- Specialist @ ESRI
June ‘20 – present | (Remote- Friday Harbor, WA)
~Senior level support for ArcGIS Enterprise Core + Extensions (Portal, GeoEvent Server, Urban, Indoors, etc)
~Esri Community and Support Content creator: Published training/instructional content for administrative guidance with software/applications (See Esri Community bio under “MarcSantos-esristaff”)
~Administrative Lead for support team tackling Python-related cases (teaching and troubleshooting)
~Detailed case management working with nonprofits, local/regional governments, researchers, and private consultants in routine and novel- use scenarios

Graduate Teaching Assistant @ University of South Florida
August ’18 – May ’20 | Tampa FL
Courses included: GEO 4372- “Global Conservation”; EVR 3218- “Wildlife Research Methods”; & EVR 4027- “Wetland Environments”

Research Assistant @ University of Florida GCREC
Small Fruits Entomology, Nematology & Strawberry Pathology Labs
January ’16 – July ’18 (2 years 7 months) | Wimauma, FL
~GIS data collection and analysis
~Established and/or enhanced outreach platforms for all labs on various platforms including: WordPress & Facebook: UFL Nematology Lab: uflnematodes.wordpress.com | UF IFAS Strawberry Pathology Lab: Facebook.com/UFStrawberry | Strawberry & Small Fruit Entomology: JMRlab.wordpress.com

Coffee Shop Manager @ [Multiple Sites]
July ‘12 – June ’15
~@ Dynamite Roasting Company: April ‘14 – June ‘15 | Black Mountain, NC
~@ Sodexo Services at Warren Wilson College: July ‘12 – May ‘14 | Swannanoa, NC

Operation CARE Program Director @ Thomasville Landmarks
August 2011 – November 2011 | Thomasville, GA
Interviewing city officials and business leaders, collaboration with vulnerable populations, budgeting, grant writing, fundraising, project management, volunteer management, and utilization of historic home preservation techniques and materials

Tool Lending Library Coordinator @ HandsOn New Orleans (AmeriCorps)
September ’09 – August ’10 | New Orleans, LA
Coordinate large tool drop and pickup schedules, maintain/repair tools, develop safety and organization procedures, program and maintain operations software, safety training

Education

University of South Florida- MS. in Environmental Science and Policy [GPA 3.91]| Graduated August ’20
+ GIS Graduate Certificate

University of New Orleans- BA [GPA 3.6]| Graduated August ’11

Published Content & Acknowledgments

Workbook Backups- Archiving workbook states as .insightswbk files with referenced packages. (April 1, 2022). https://community.esri.com/t5/arcgis-insights-questions/workbook-backups-archiving-workbook-states-as/m-p/1160138

How To: Confirm the active Python environment for an ArcGIS Server Site (2.x/3.x, federated or stand alone) (February 2, 2022). https://support.esri.com/en/Technical-Article/000026845

Additional troubleshooting option for Power BI Desktop version 2.100.1182.0 64-bit (December 2021): “Power BI Desktop infrastructure update”. (January 20, 2022). https://community.esri.com/t5/arcgis-for-power-bi-questions/additional-troubleshooting-option-for-power-bi/m-p/1135583

Enabling Analytics in StoryMaps for Enterprise 10.9 (new feature). (September 9, 2020). https://community.esri.com/t5/arcgis-enterprise-portal-questions/enabling-analytics-in-storymaps-for-enterprise-10/m-p/1097050

*Acknowledged in-
Renkema, Justin M. & Cuthbertson, Andrew G.S. (2018). Impact of multiple natural enemies on immature Drosophila suzukii in strawberries and blueberries. BioControl. Vol. 63, Issue 5, pp 719-728. DOI: 10.1007/s10526-018-9874-8